MAY 26, 2009 AT THE DANISH CHAMBER OF COMMERCE

11:30 AM Registration and sandwiches

12:00 AM Welcome
Jens Klarskov, CEO, The Danish Chamber of Commerce

00:15 PM Facilitation and speed networking
Jens Gaardbo, Head of Corporate Communication

00:25 PM What’s next? User-inspired innovation in transition
Lemuel Lasher, President, Business Solutions & Services and CSC’s Chief Innovation Officer

00:55 PM What can we learn from the DESINOVA project? Policy recommendations
Jannik Schack Linnemann, Director of Research and Innovation Policy, The Danish Chamber of Commerce

01:10 PM A need for a Danish education in strategic design of services?
Anders Drejer, Professor, Strategy-Lab, Aarhus School of Business – Aarhus University

01:25 PM Break and refreshments

02:05 PM Presentation of company case – Spejder Sport

02:25 PM Presentation of the Service Innovation Model 2.0
Tomas Vedsmand, Partner, GEMBA Innovation and Mads H. Odgaard, Principal, ODGAARD Consult

02:40 PM Innovation workshop

03:50 PM Break and refreshments

04:15 PM Presentation of company case – BabySam

04:35 PM Panel debate: ”Service innovation and design – what’s next?”

Lemuel Lasher, President, Business Solutions & Services and CSC's Chief Innovation Officer

 

Anna Kirah, Vice President, Design Consultancy, CPH Design, member of the board for the program for user-driven innovation under the Danish Enterprise and Construction Authority

 

Anders Drejer, Professor, Strategy-Lab, Aarhus School of Business – Aarhus University

Mediator: Jens Gaardbo

05:20 PM Closing remarks
Steinar Valade-Amland, Managing Director, Danish Designers

05:30 PM Refreshments